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Greetings from ARC Sign
We are pleased to have you with us as a prospective customer for ARC SIGN India. As the company experiences a new phase in its development, we are looking for customers to help us improve our products and services. We hope to have you along in our journey, and may it prove fruitful for all customers involved.
FIRST PARTY: AMBITION GIFTS, NEW DELHI, INDIA
SECOND PARTY: END USER
Description of the product :
Mobile skin software is Windows-based software that will be installed in the user’s computer (Desktop or Laptop) after purchase. In this software, the user gets readymade templates of smartphones, Laptops, and other electronic devices like tablets, mobile chargers, smart watches, gaming consoles, etc. New templates of the latest models are automatically updated in this software and user need to connect their computers to the internet always.
This software is used for cutting readymade skins, customized skins, hydrogel, 9H Glass, screen protector films, and temper glass with the help of a cutting plotter and laser machines. Use of this software with laser machines or cutting plotters depends upon the compatibility and specifications of the machine that the user already owns or purchases from Ambition Gifts.
Users must pay one time cost for buying a license key for using the Desktop Version Software and users must also pay a mandatory annual renewal fee (in case of YEARLY SUBSCRIPTION ONLY) to get regular model updates/Software upgrades/technical support within the Software.
Acceptance of Terms :
Description of Services :
Through our online technical support and on-board staff at our New Delhi, India head office, Ambition Gifts provides you with access to our technical services provided in India and outside the country during regular business hours (Indian Standard timing 1100 hours to 1800 hours, Sunday and Public holidays excluded). First-time installation service to any user shall begin after the KYC is submitted by the user and only after the KYC is verified by the concerned team. The installation process may take 1-2 working days after payment or delivery of the machine and upon completion of the KYC verification process.
Commercial Use Limitations for End User :
You may not modify, copy, distribute, transmit or transfer, display, perform, reproduce, publish, license, create derivative works from, or transfer the Software KEY to any new user. In case the existing user is found reselling or transferring the software KEY to a new user in exchange for money or for free or in exchange for any material, the designated license shall be blocked immediately and shall not be revoked at any cost.
Commercial use Limitations for bulk buyers or dealers :
If you are one of our dealers or bulk buyers and if you have purchased our software in bulk, you can only sell the software to the end user. After the successful installation of the software on the user’s pen drive, the account created by the user can be accessed using the registered pen drive and this pen drive cannot be changed or transferred to a new user by the dealer. Dealers or bulk buyers cannot transfer the old or already created CLIENT ID to any new user, in any case.
(For example, if one user does not want to use the software and wants a refund from the dealer or any such reason for not using the mobile skin software DESKTOP VERSION, the dealer or bulk buyer cannot resale the user key i.e the registered pen drive to any new user. Also in any case the user name i,e. the registered email id and phone number cannot be changed. If the dealer is found selling the first user-registered pen drive to any new user, the account shall be permanently blocked, hereby restricting the previous user as well from using the software. Kindly refer to Commercial Use Limitations for End User point for details)
Privacy and Protection of Personal Information :
It is mandatory for all users to submit user consent via KYC email as a part of KYC verification. Any discrepancy in the user’s KYC may delay the process of App installation. All users must share the exact same contact details and billing details with our technical support team in order to get any technical support. All your information is secured, and we do not sell your details to any third-party organization.
Member Contact number, Email and address :
Activation of the user license requires you to submit the KYC via email and you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You are entirely responsible for submitting your contact details on the App registration form. Furthermore, you are entirely responsible for any and all activities that occur under your licensed user account. You agree to notify Ambition Gifts immediately of any unauthorized use of your App or any other breach of security. Ambition Gifts will not be liable for any loss that you may incur as a result of someone else using your App, with or without your knowledge.
Notice Specific to the Software :
The end user, at all times, owns only the license key that allows the end user to use the Mobile Skin Software and the related services provided by Ambition Gifts. The Mobile Skin Software is a property of Ambition Gifts at all times and the end user cannot claim ownership of the Mobile Skin Software. The Mobile Skin Software that is made available to download from our go**le drive link is a property of Ambition Gifts. Use of the Software is governed by the terms of the end user license agreement (Enclosed in the software about section), An end user will be unable to install the Software without reading the terms and conditions in this document. Software is licensed to you on behalf of a third party that owns the Software code, not by Ambition Gifts.
The Software is made available for download solely for use by end users according to the License Agreement. Any reproduction or redistribution of the Software not in accordance with the License Agreement is restricted, such users’ licenses shall be blocked immediately and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No Unlawful or Prohibited Use :
As a condition of your use of the Mobile Skin Software, you will not use the Software for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Software in any manner that could damage, disable, overburden, or impair any developer’s server, or the network(s) connected to any developer’s server, or interfere with any codes or scripts of the Software. You may not attempt to gain unauthorized access through hacking, password mining, or any other means. You may not attempt to obtain any templates or information through any means. In such cases, the user’s license will be blocked and the user may face civil or criminal penalties by the legal authorities of New Delhi, India.
Technical support :
You agree to use the technical services, only when necessary and ask for support during the designated hours only. Use of the technical services in connection with issues occurring in the App is limited to active subscriptions only. Any user with an expired subscription or old version of the software is not entitled to any technical support until the subscription is renewed. In order to make the process simple and smooth you are requested to call from your registered mobile numbers only. We do not any take complaints or support our users calling from any unregistered mobile numbers.
Marketing Abuse :
Defame, abuse, harassment, stalking, or threatening any of our staff are strictly not allowed.
Upload, or otherwise make available, files that contain images, photographs of the software, or other material protected by intellectual property laws, including, by way of example, are strictly not allowed. Such users will immediately lose access to the user account of the App and the services of such users will only be revoked once the issues are resolved.
System Requirement :
- RAM 2GB or Above
- Processor: Pentium or above
- Operating system: Windows 7 or above (does not support MAC OS), with the latest dot net frame version.
(Note: Please make sure that your computer is functioning properly as per the system requirement mentioned above. The user is solely responsible if the Mobile Skin Software does not work at the time of installation due to the user’s computer failure. This also disqualifies the user from any refund claims)
Our Mobile Skin Software performs best with only Skycut plotter CX16, CX24, V24, V48, Silhouette America Cameo3 & 4, Portrait 3, Graphtec, GCC, Roland, and Mimaki. Please take a written confirmation about the compatibility of the plotter with Mobile Skin Software from the sales executive before making a purchase. Please visit our website www.mobileskinsoftware.com to check the latest compatible plotters or laser machines. The user is solely responsible if the Mobile Skin Software does not function or creates errors because of the non-compatibility of the plotter or technical issues with your existing plotter, which is not bought from us.
Payment Policy :
Payment once made is not refundable and shall not be adjusted in exchange for any other product or services offered by Ambition Gifts. Users are allotted a temporary and unique license key immediately after the payment is made, thereby disqualifying any refund requests.
Installation of the software :
Software is electronically transferred to the user’s computer and a copy of the software will be given to the user via email or via the g**gle Drive link. Therefore, physical shipping of the software is not required in India or outside India. At the time of installation, the temporary license key (Ref. to payment policy section) will be replaced by a permanent license key. This Software shall be installed on USB Pen Drive/Flash drive only by our technical team using remote desktop sharing apps like Anyd**k or Team vie**r. You are required to use a properly functioning computer, a stable internet connection, and a dedicated Pen Drive for the Mobile Skin Software. Please make sure that the Pen Drive is functioning properly, and is not attacked by any malware, to avoid delays in the installation process. This Mobile Skin Software is for use in Windows-based computers only and does not support MAC PC or Android or iOS-based smartphones.
Re-installation of the software :
We understand that the user may lose Pen Drive used for the software, or it may get corrupt. Therefore, we recommend using a good quality Pen Drive which is secure in all manners. However, if the Pen Drive is hit by any virus and needs to be formatted, please do it and inform our technical team immediately. In such cases, reinstallation of the software is free from any charges. In case of a Pen Drive lost or physically damaged or a non-functioning Pen Drive, the user is eligible for reinstallation one time free of cost in one year. After this, re-installation will be chargeable at INR 4500 or USD 30 (subject to change without prior notice). The reinstallation process will be done in the next 2-3 working days maximum after getting the user’s request.
We do not provide printed training material as a drive to save the environment. Basic training material is available on our social media platforms, YouTube channel, and on our website www.mobileskinsoftware.com. Online training will be provided to the end user post installation during regular business hours (Indian Standard timing 1100 hours to 1800 hours, Sunday and Public holidays excluded).
Model update :
Templates of the models are automatically downloaded every time the software opens, however in case this does not work, please click on the update tab and hit the update new model tab to manually download the latest templates. Any devices or models newly launched are updated in the software between 10 to 15 working days from the date of launch in the local market of the user. For error corrections of any model or template, please allow us 3 to 4 working days during regular business hours (Indian Standard timing 1100 hours to 1800 hours, Sunday and Public holidays excluded). Please keep a stable and fast internet connection for faster download of the models/templates. Model updates may take more than the above-specified time. The updation process also depends upon external factors like natural calamities, workforce availability, or due to recent pandemic situations. Delays shall not be a matter of dispute at any time, we expect your cooperation.
Service renewal ( Valid for Yearly subscribers only ) :
Users shall pay the annual maintenance fee every year on time or before the expiry of the current subscription. A delay in payment of renewal restricts the user from updating new models or templates in the Mobile Skin Desktop Version. Also, a user with an expired subscription is not eligible for any technical support or software version update. However, users can still use the Program to cut skins with models that are already downloaded before the expiration of the subscription with the old version. At any point in time when we launch a newer version of the Program with new features, we usually remove the older version after 10 days from the date of launch of the new version. If the user is using the older version it will stop working and the user needs to get the new version of the software from our technical support team. Hence you are suggested not to make any delays in the payment of subscription fees. You will be notified 7 days prior to expiry to make payment for the renewal to enjoy uninterrupted services. Exceptional delays in payments of the renewal fee are acceptable, but the date of renewal of the subscription, in any case, shall be counted from the next day of expiry of the previous subscription and not from the date of payment (Please note that the renewal fees is subject to change without prior notice)
Service renewal ( Valid for lifetime subscribers only) :
Users with active subscription plans can opt for the lifetime plan. User with expired subscription plans can also opt for a lifetime plan within 30 days of the expiry of their yearly subscription.
User is entitled to get all our services including new model updates, version upgrades, and technical support for a lifetime.
NOTE: Printer, Plotter, Lamination machine, Printing Paper, Lamination sheets, and mobile skins are not part of the product and need to be purchased separately.